Refund and Returns Policy
Effective date: Oct. 15, 2026
This page is for buyers thinking of sending a ChantMantras dress back: who can, what it costs and how the refund is completed.
Returns stay open for 30 days after delivery
The window is 30 calendar days.
The count starts from the delivery date in the carrier’s tracking, and what has to happen inside the window is the request itself; the parcel can follow later, on the schedule set by the return approval.
A dress delivered on Tuesday, Dec. 1, 2026 is returnable as long as the request reaches the support team by Thursday, Dec. 31, 2026.
Any reason qualifies, wrong size included
No reason is required.
A dress that is too tight, a color that looks different at home, a change of plan for the party it was bought for: each counts as a change of mind, and a size that turns out wrong is handled the same way.
Unworn dresses with tags attached qualify
Trying a dress on at home is expected.
What comes back should be unworn, unwashed and unmarked, with its tags still attached. The original bag can be replaced by any sturdy mailer, because the inspection is about the dress and not the wrapping.
Worn, washed or altered dresses do not qualify
Signs of wear end a change-of-mind return.
That includes washing, alterations, stains, makeup, perfume, smoke and pet hair, and a dress refused for those reasons is mailed back to the buyer at ChantMantras’ expense, with no refund. A flaw that was there on arrival is a separate matter, handled further down.
Every dress in the catalog can be returned
The rule is the same for all 45 dresses.
Shirt, velvet and lace styles, full price or discounted, follow one policy, and part of an order can be returned while the rest stays.
Nothing is sold as final sale
No listing carries a final-sale label.
Should that ever change for a particular dress, its product page will say so before it can be added to the cart.
Return requests start with an email
Write to contact@chantmantras.com, or fill in the form on Contact Us.
Give the order number and name the dresses going back; for a damaged, faulty or wrong dress, attach the photos described below. The support team replies within 1 business day.
The return address arrives with the approval
Approval comes by email, and so does the address.
Every return that qualifies receives its return address inside the return approval email.
Parcels must go out within 14 days of approval
The approval starts a 14-day clock.
Mail the dress within those 14 days, with a slip of paper inside that shows the order number. A tracked service is the safer choice, because a return that disappears in the mail cannot be refunded until it turns up.
Change-of-mind postage is the buyer’s
For a change of mind, the buyer covers return postage.
The same goes for a wrong size. The buyer also chooses the service, and since the address arrives before anything is mailed, the cost can be looked up first; the original $6.60 shipping charge stays with ChantMantras on these returns.
Problems caused by ChantMantras cost the buyer nothing. A dress that arrived damaged, faulty or wrong, or that is not as described, usually stays where it is, and in the rare case that it has to travel, a prepaid label is attached to the approval.
Restocking costs $0
There is no restocking fee.
The refund equals what was paid for the returned dresses, plus the shipping charge whenever the fault was on the ChantMantras side.
Refunds are completed within 7 business days
The support team completes each refund within 7 business days.
The count begins once the dress is at the return address and has passed inspection, and an email confirms the day the refund was completed. The money goes to the original card or PayPal account; banks and PayPal may need up to 10 more business days before it shows.
Take the Corduroy Shirt Dress in Black, bought alone for $51.99 plus $6.60 shipping. Returned for a change of mind, it brings back $51.99.
Exchanges work as a return plus a new order
Direct swaps are not offered.
Place a new order for the size or style wanted, then return the first dress for a refund. Doing it in that order means the replacement starts its 15 to 18 business days at once.
Faulty dresses cost the buyer nothing
A fault is something wrong with the dress itself.
Torn seams, broken zippers, holes and flawed fabric all qualify. Report the fault within 7 days of delivery, with one photo of the problem and one of the size tag, and the support team decides within 2 business days. The remedy is the buyer’s choice: a replacement, or a full refund that includes the $6.60.
Wrong dresses are sent again at no cost
Mix-ups are the seller’s to fix.
When the style, color or size differs from the order confirmation, send a picture of the dress with its tag in view, no later than 7 days after delivery. The correct dress follows at no charge, or the whole amount is refunded.
Dresses that differ from the listing are not as described
Not as described has a fixed meaning here.
It covers a measurement more than 1.5 inches (4 cm) away from the listing’s chart, a fabric other than the one listed, or a color well off the photos. Photos can be sent at any point in the 30 days after delivery, and ChantMantras pays the return postage and refunds the shipping charge along with the dress.
For the 7 listings without the maker’s chart, the comparison is made against the details those listings do give.
Lost parcels are settled by a trace
A missing parcel is traced before anything else.
When the carrier declares it lost, or the trace has found nothing after 8 more business days, the buyer is offered a replacement or the full amount back. The steps of a trace are on the Shipping Policy page.
Refused parcels are refunded for the dresses
A parcel can come back unopened.
That happens when a buyer refuses it at the door or the carrier fails to deliver it, and the dresses are refunded once tracking shows the parcel back with the sender. The $6.60 is refunded too, but only if the carrier caused the failure.
Returns sent without approval take longer
Unannounced parcels need detective work.
A return that arrives with no approval has to be matched to its order by name and order number, which slows everything down, and its refund can take longer than 7 business days.
Orders can be canceled for 10 hours
Changing course early is simple.
Within 10 hours of placing an order, email or call with the order number and it is canceled, with the full payment returned within 2 business days. Past that point the partner may be packing already, so the dress becomes a normal return after it arrives.
The support team handles every return
Return questions reach the support team at contact@chantmantras.com or +1 (912) 559-0517, Monday through Friday, 8 AM to 5 PM ET, and a reply follows within 1 business day; the Payment Policy explains how a refund shows up on a card or in PayPal, and Contact Us has the form.