Shipping Policy
Effective date: Oct. 15, 2026
This page is for dress buyers waiting on a ChantMantras parcel: where it starts, how long it travels and what the trip costs.
Every dress ships from China with duties paid
ChantMantras keeps no warehouse in the United States.
A paid order goes to a third-party fulfillment partner in China, which holds the dresses, packs the one that was bought and mails it straight to the address typed at checkout.
Import duties are settled by the sender before the parcel crosses into the United States, so the carrier collects $0 at the door and there is no customs paperwork for the buyer to sign.
This arrangement is the reason delivery is counted in weeks.
Delivery costs $6.60 below $129
Under $129, shipping is a flat $6.60.
It is charged once per order, whether the cart holds one dress or four, and checkout lists it under the name Standard shipping.
Orders of $129 or more ship free
At $129 the charge disappears.
Checkout then shows Free shipping, and only dress prices count toward the line, measured once a discount code has been applied and before any sales tax is added. A code that pulls the dresses under $129 puts the $6.60 back.
No single dress gets there alone; the most expensive listing, a lace dress, is $77.99.
| Cart (prices on Oct. 12, 2026) | Dresses | Shipping | Order total before tax |
|---|---|---|---|
| Corduroy Shirt Dress in Black (CMT-SH-003) | $51.99 | $6.60 | $58.59 |
| Same, plus Long Sleeve Velvet Maxi Dress in Black (CMT-VE-014) | $102.98 | $6.60 | $109.58 |
| Both, plus Lace Trim V-Neck Slip Mini Dress in Sage Green (CMT-LA-015) | $146.97 | Free | $146.97 |
No handling or insurance fee is added
The $6.60 is the whole delivery charge.
Checkout carries no packing fee, no fuel surcharge and no insurance box ticked in advance, because a lost or damaged parcel is already handled by the steps lower on this page, at no cost to the buyer.
Sales tax depends on the delivery address
Listed prices leave sales tax out.
Checkout calculates the tax from the delivery address, and the amount sits on a separate line above the payment button. Duties never appear there, because the sender has paid them already.
The cut-off time is 5 PM ET
The clock stops at 5 PM ET.
Pay by then on a business day and that day is the order day; pay later, or on a weekend or holiday, and the count starts on the next business day.
Weekdays count as business days unless a US federal holiday falls on them.
The order day is whichever business day an order is counted from.
Payment at 3 PM ET on Tuesday, Nov. 3, 2026 makes Nov. 3 the order day. Payment at 6:20 PM ET on Friday, Oct. 30 rolls over to Monday, Nov. 2.
Packing takes 2 to 3 business days
The warehouse in China needs 2 to 3 business days.
Counting starts on the order day and ends when the carrier scans the parcel, which is also the moment the shipping email is sent.
Transit adds 13 to 15 business days
Then comes the carrier’s share: 13 to 15 business days.
That span holds the flight out of China, clearance by US customs and the final drive to the street address, and each step shows on the tracking number as it is scanned.
Door to door comes to 15 to 18 business days
Put together, the two stages take 15 to 18 business days from the order day.
The Tuesday, Nov. 3 order above would ship out on Thursday, Nov. 5 or Friday, Nov. 6 and reach the door between Wednesday, Nov. 25 and Tuesday, Dec. 1. Two holidays drop out of that count: Veterans Day on Wednesday, Nov. 11 and Thanksgiving on Thursday, Nov. 26.
The same 15 to 18 business days is printed on every product page and in the FAQs.
Product listings name China as the origin
China is the ships-from country on all 45 listings.
Each product page says so in its delivery tab, so a buyer can see the starting point, and weigh the wait, before paying.
Delivery covers the 48 contiguous states and DC
Parcels reach the lower 48 states and the District of Columbia.
Apartment, unit and suite numbers belong on the second address line.
Alaska, Hawaii and PO boxes are not served
Some US addresses fall outside the map.
Alaska and Hawaii are excluded, and so are Puerto Rico, Guam and every other US territory. APO, FPO or DPO military addresses are off the list too, together with every destination beyond US borders, and checkout offers these addresses no shipping rate at all. PO boxes are not served either.
A PO box order that gets through anyway is canceled by the support team, with the full payment back within 2 business days. Carriers on this route deliver to a door, and a PO box has none.
US carriers handle the last leg
The partner books the carrier.
A US carrier brings the parcel on its final stretch, and the shipping email names it. Every order travels at one speed, so there is no express upgrade to buy and no carrier to pick at checkout.
Tracking numbers arrive by email
The shipping email holds the tracking number.
For as long as 3 business days, the carrier’s site may show no scan at all. The Order Tracking page shows the status ChantMantras has on file in the meantime.
Large orders may come in separate parcels
Several dresses can travel apart.
The partner sometimes divides an order into two or more parcels, each with a tracking number of its own, and they can arrive on different days. Nothing is charged for the split, and each parcel runs on its own 15 to 18 business day clock.
Addresses can change for 10 hours
A wrong address can be fixed for 10 hours after the order is placed.
The support team needs two things by email: the order number and the address as it should read. Once 10 hours have passed the label is printed, and the parcel goes where the order says.
Sold-out sizes get an email within 1 business day
Stock sits with the partner, and a size can run out after payment.
If it does, the support team writes within 1 business day with three options: wait for a new ship date, move to a different dress or size, or take a full refund for that dress.
Late dispatch brings a new date or a refund
Three business days is the limit.
A parcel still at the warehouse at the end of the third business day after the order day gets a new date, emailed by the support team before that day is over. Keeping the order or canceling it is the buyer’s call, and a cancellation is refunded in full within 2 business days.
The FTC Mail Order Rule caps the wait at 30 days, unless the buyer agrees to more.
Missing parcels marked delivered start a claim
A delivered scan does not always mean a delivered dress.
Wait 1 business day and check the mailroom, the side doors and the neighbors. After that, report it within 10 days of the scan, quoting the order number, and the support team opens a claim with the carrier that same business day.
Damaged or lost parcels are replaced or refunded
Damage calls for photos within 7 days of delivery.
Three photos settle most claims: one of the dress, one of the outer bag and one of the shipping label. The damaged dress normally stays with the buyer, since sending it back would only add weeks.
Tracking that stands still for 6 business days triggers a carrier trace. When the trace has produced nothing after 8 more business days, the parcel counts as lost, and the buyer picks a replacement or a full refund.
Damage claims close within 2 business days
A complete set of photos gets an answer within 2 business days.
A replacement dress passes through the same 2 to 3 business days of packing before it ships out. A refund lands on the original payment method, card or PayPal.
Weather and customs can slow a parcel
Estimates can slip.
Storms, carrier backlogs, customs inspections and peak seasons can all push a parcel beyond 15 to 18 business days. Packing also stops for public holidays in China, the Spring Festival most of all, and orders placed during a pause are packed when the partner reopens.
Returns follow a separate policy
Sending a dress back has a page of its own.
The Refund and Returns Policy sets the 30-day window, describes the return approval email and confirms the $0 restocking fee.
The support team answers delivery questions
Questions about a parcel reach the support team at contact@chantmantras.com or +1 (912) 559-0517, Monday through Friday, 8 AM to 5 PM ET, and each one is answered within 1 business day; the form on Contact Us reaches the same team. ChantMantras is the trading name of LUCY WATKINS FUNY LLC, and its business address is 173 River Birch Ln, Midway, GA 31320.