Order Tracking

Effective date: Oct. 12, 2026

This page is for buyers waiting for a parcel, and it shows how to look up an order and what each status means.

The order number and email open the record

Two details are needed.

Type the order number and the checkout email into the form below to see where the order stands with ChantMantras.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

The carrier’s page can stay blank for 3 business days

The tracking number is in the shipping email.

Right after the parcel ships out, the carrier may not post a scan for as long as 3 business days. For the final stretch a US carrier takes over, and the same tracking number keeps working through the handover.

Four statuses describe an order

Processing: paid, and not yet packed by the partner.

On hold: paused while a payment is checked.

Completed: shipped out, with the tracking number in the shipping email.

Refunded: ChantMantras has sent the money back; a bank or PayPal can need up to 10 more business days to display it.

Six quiet business days start a trace

Silence on the tracking page has a limit.

When 6 business days pass without a new scan, email the support team the order number and a carrier trace begins. A trace still empty after 8 more business days ends with a second dress or the full amount back, as the buyer prefers.

The support team answers tracking questions

Tracking questions reach the support team at contact@chantmantras.com or +1 (912) 559-0517, Monday through Friday, 8 AM to 5 PM ET, with a reply within 1 business day, and delivery times and fees are set out in the Shipping Policy.